Frequently Asked Questions

How do I book a tour?

Easy! Simply head over to our Book A Tour page, and select the tour you're interested in taking. Once there, you can select the date you'd like, and start the booking process. The entire booking process should take less than 5 minutes! It's quick and simple.

Where do the tours meet?
All of our tours meet in central, easy-to-find locations. As soon as your tour booking is confirmed, we send you an automated email that includes directions to your tour's meeting point and a detailed map on how to get there. At Aeon, we are committed to making your tour experience as easy and hassle-free as possible.

How long are the tours?
Our Paris Tours start times vary according to route. Most tours last anywhere from 3 to 3.5 hours.

How can I pay for my tour?
Our payment options are flexible, and designed to make your checkout as easy as possible. Once you've reserved your tour, you'll be sent to our checkout page, where you will have the following options to pay for your tour: Visa, Mastercard, AmEx, Discover, or your bank card. To learn more about how Aeon and our payment partner, PayPal, are committed to guarding your privacy, please visit: www.PayPal.com.

Can I reserve a spot if I'm traveling alone?
Absolutely! If you're interested in booking a spot for just one person, simply send an email to reservations@aeontours.com and tell us what dates and the tour you had in mind and we'll fit you into one of our open tours.

How do you choose your tour guides?
All of our tour guides are true inhabitants of Paris. And it takes a little bit of everything to make it as an Aeon guide - our guides are historians, architects, painters, writers, even actors! And they all share their undying love for the City of Lights. Our guides are happy to share their insight into what makes Paris so special to them. Feel free to ask them where their favorite bakery is, or where they get the best espresso in Paris. In fact, feel free to ask them anything you want about Paris because they love to chat about their city.

Do your tour guides accept tips?
Tips are much appreciated by our tour guides, but are certainly not required.

What if it rains?
We are happy to let you know that, no matter how inclement the weather might be, our tours go on. Your time in Paris is limited, and we understand that. If you're ready to explore Paris, so are we!

What if I want to book a tour for tomorrow? Is it too late?
Of course not! If you'd like to book a tour within 24 hours and can't find an open one on our Book A Tour, simply send us an email at reservations@aeontours.com and we'll work to fit you into one of our tours.

Can you give a private tour to my entire travel group?
Certainly! While you cannot reserve a group larger than 15 through our bookings page, we can definitely accommodate your group with its own tour. Simply send us an email at reservations@aeontours.com and we'll work with you to create your tour.

What is Aeon's cancellation policy?
A written cancellation must be received via postal mail within 7 days of your tours departure date in order to receive a 50% refund.  An email cancellation may not be acceptable. Cancellations received after that point will not be refunded. We will make every effort to reschedule your tour for you if you are unable to travel to Paris during your originally planned dates.

Can I get in touch if I have another question?
Of course! We have a Paris number for those that are already in France (33 17 997 48 73) and a toll free number if you're calling from within the United States (888 551 4267). You can also reach us 24 hours a day, 7 days a week by email at info@aeontours.com.